Common queries answered
Frequently asked Questions
Yokai Streetwear provides worldwide delivery options, delivering directly to your home or a designated relay point. Throughout the order process, the buyer will receive email notifications regarding the various stages of order tracking, including preparation and delivery.
Upon placing an order, customers have a 24-hour window to request modifications related to their parcel. After this timeframe, Yokai Streetwear assumes that the order information is accurate and proceeds to transfer it to the suppliers for processing. Once the processing steps have commenced, orders cannot be modified or canceled.
On average, the processing time for orders is 3-4 working days. However, please note that custom, out-of-stock, and made-to-order items may require additional processing time of 5-7 working days in certain cases before shipment is dispatched.
It is important to be aware that shipping delays may be influenced by the global COVID situation and specific conditions in your country. As a general guideline, estimated shipping times are as follows:
- USA and Canada: 1 to 4 business weeks (12 to 36 working days)
- European countries: 1 to 2 business weeks (10 to 18 working days)
- Rest of the world: 2 to 4 business weeks (18 to 36 working days)
In the event of a temporary out-of-stock condition for a product, the delivery time may be slightly longer. Please note that during a health crisis, we guarantee delivery of your items within a maximum of 60 days. If any item is received beyond this timeframe, a refund can be requested.
Please understand that Yokai Streetwear cannot be held responsible for any delays in package delivery.
Once an order is placed, customers have a 24-hour window to request modifications related to their parcel. To request any modifications, please contact us at email@example.com.
After this specified timeframe, yokai-streetwear.com deems that the order information is accurate and proceeds to transfer it to its suppliers to initiate the processing process. Once the processing steps have commenced, orders cannot be modified or cancelled.
As a result of the unique production method employed for all our products, we are unable to accept returns unless the item can be substantiated as damaged or defective.
For further details, kindly refer to our return or refund policy page.
Once your parcel is dispatched by our supplier, you will promptly receive a shipping confirmation email containing a tracking link to monitor the progress of your parcel(s).
We are eager to assist you with your inquiry and will address your email message in the order it was received. Rest assured, we will respond to your email as promptly as possible.
Certainly! We offer worldwide delivery to over 200 countries, and we hope that your country is among them!
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Depending on the supplier of your product, some orders may be shipped in multiple parcels, each with its own tracking link.